Affordable Trophies BBB Business Review

Affordable Trophies is a member in good standing with the Better Business Bureau, and meets their strict requirements to qualify for the BBBOnline Reliability Program. If you are not sure where to order your awards, shouldn't you be trusting your online business to a trusted and reliable company, one who has a verifiable track record? Affordable Trophies is here to meet your needs!

Ordering: Once an order is placed and payment is issued, work can begin on it at any time. Therefore any changes or additions can only be made by submitting another order. Any new order charges will apply. We import engraving information from customer orders; in the rare event that an engraving mistake is made, Affordable Trophies will replace the engraved plate at no charge. Though we typically ship within days of receiving an order, no guarantee is made that an order will be received by any particular date. Affordable Trophies is not responsible for shipping delays caused by weather or carrier issues.

What payment options are available: We accept credit/debit card payments and electronic checks issued through PayPal. See our Credit Card Payment page for more information.

Product Information: We have a web page describing each of our products in detail. The size of each product is disclosed. Trophy figures and cups are made of plastic unless stated otherwise. Statuettes are made of resin unless stated otherwise. It is the customer's responsibility to request any further information that may be desired. We make every attempt to provide the highest quality of awards for the best price possible.

Detail Plate Information: It is the customer's responsibility to ensure the correct type of detail plate is ordered. We offer several different styles; look up your previous order if you are not sure which style you need to order to match your other plates. All engraving will be centered. The same engraving font will be used as in customer's previous order. It is the customer's responsibility to ensure that the information is engraved in the same order as previous plates - for example, if the original order had engraved detail plates featuring year first, then owner's name, then team name, and a subsequent order is placed requesting year, team name, then owner's name, we will engrave it in the manner requested. Do not expect us to correct; specify it the way you want it engraved. On the topic of corrections, we will not correct spelling or capitalization; be sure you double-check before issuing your order. The only way of correcting such a mistake is to order another plate.

Submitting artwork to be engraved: Please see our Artwork Information page.

Track your order: We have an Order Tracking System in place. Be sure to have your Order Number handy; if you do not have your Order Number, please email us and we'll be happy to assist.

Shipping Terms - Awards: To maintain our high levels of customer satisfaction, we ship award orders within the United States only, via UPS. UPS does not deliver to P.O. boxes or APO addresses. We ship to the shipping address specified at checkout time. Customer is responsible for ensuring the shipping address is correct before issuing payment, or additional charges can be incurred. Shipment is via Ground unless specified otherwise. The shipping charges for delivery to Hawaii and Alaska will be significantly higher than shipping to locations within the continental United States due to UPS charges. During times that we offer free shipping, some locations, such as Hawaii and Alaska, will be excluded, and there will be a minimum order required for free shipping. All shipments are insured for the full value of the contents. Due to incidents of fraud, we cannot use anyone else's UPS account number, FedEx number, etc., to ship awards. UPS drivers may, at their discretion, require a signature (almost always for deliveries to businesses, apartments, trailer parks, or any other place that the driver feels that a package cannot be left safely without personally handing to an individual at the address). Affordable Trophies is not responsible for the loss, theft, or damage of any items during or after shipping. See below for information regarding shipping claims.

Shipping Terms - Detail Plates: Orders for up to three detail plates will be shipped via USPS to save on shipping costs. Such shipments are uninsured and have no tracking available. Customer assumes responsibility for USPS shipments; Affordable Trophies cannot guarantee delivery. Be sure you have waited a sufficient amount of time (at least two weeks after the item has been shipped), that the shipping address is correct, that an order could not have been picked up by someone else at the address, and that the order is not between other mailings before assuming an order was lost in the mail; by far, those are the most likely causes of items reported to be lost in the mail. Affordable Trophies is not responsible for items lost or damaged in the mail, including extremely rare cases where an envelope is received but plate(s) are not found in the envelope. Please contact your local USPS office to report apparent crimes of theft of items sent in the mail.

Claims: All claims for damages or discrepancies must be reported to seller within 2 days of receipt of shipment. All items are inspected by Affordable Trophies before shipping to ensure that items are in excellent condition upon turning them over to the carrier. Affordable Trophies' liability ceases upon carrier's receipt of shipment in good order. Customer should count and inspect each package upon delivery. If you receive a damaged product from UPS, you may be asked to provide photos or other evidence of damage. Seller may offer a replacement, refund, or credit towards a future purchase. All claims for lost or stolen products or any error on UPS' part must be filed with UPS by the customer (no exceptions).

The beer cans in our Beer Can Trophy are being made so thin these days that there is nothing that can be done to assure that they will not arrive with dents. We include instructions detailing how to replace the can should the customer desire to do so. If instructions are not found or were thrown away, please contact us and we will be happy to send the instructions.

Return Policy: For items damaged in shipping, please see our Claims policy above. Written permission must be obtained before attempting to return any merchandise. The request for a return must be made within 2 days of receiving the merchandise. Shipping charges and engraving charges are not refundable under any circumstances. Returned merchandise is subject to a 30% restocking charge. Merchandise must be received in the same condition in which it was sent. Return shipping is at customer's expense.

How to contact us: We have our email addresses and phone number documented on our Contact Us page.

Affordable Trophies reserves the right to change these terms and conditions at any time without any prior notice.


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